Country Manager

WHO WE ARE:

A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand. 

For 17 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action.
Freedom. That's our goal for every human being on the planet.

OUR MISSION: Abolish slavery everywhere, forever. 

WHAT WE ARE LOOKING FOR: Country Manager, South Africa

JOB PURPOSE

The Country Manager for South Africa will oversee and lead the strategic, operational, and administrative functions of the A21 South Africa Field Office. This role includes managing fundraising efforts, partner relationships, and administrative procedures to ensure organizational effectiveness and efficiency. The Country Manager will represent A21 at events and cultivate relationships with key stakeholders, including government roleplayers, to promote the organisation’s mission of combating human trafficking through the 3R methodology: REACH the vulnerable, RECOVER the victim, and RESTORE the survivor. The role requires a commitment to continual improvement and the application of best practices.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Strategic Planning and Representation

• Build and maintain strong relationships with Anti-Trafficking Organisations, Government Agencies, NGOs, Police, and other key stakeholders in South Africa.


• Serve as the primary spokesperson for A21 South Africa in media and promotional opportunities.


• Represent A21 at local, national, and international anti-trafficking events.


• Identify and assess future opportunities and needs for A21 operations in South Africa.


• Develop and manage Desired Outcomes to measure the impact and efficiency of country operations.


• Draft proposals for new programmes and initiatives to advance the organisation's mission.

Office and Team Management

• Oversee the management and development of operational programmes in each operational department (Reach, Recover, Restore) within South Africa.


• Implement office policies and procedures aligned with A21’s global standards.


• Maintain daily office operations and ensure a productive work environment.


• Recruit, onboard, mentor, and train staff and volunteers as needed.


• Provide leadership and support for team members, fostering a culture that reflects A21’s core values.


• Conduct regular performance reviews and facilitate opportunities for professional growth.


• Address team member concerns, offering appropriate support and referrals for professional help when necessary.


• Ensure the security, confidentiality, and proper management of organisational records and data.


• Provide detailed and timely reports to management, including annual reports and submissions needed both internal and external. This includes but not limited to Quarterly Reports, Impact Report, A21’s Annual Freedom Report, Funder feedback and reports related to grants.


• Host and manage visits from A21 management, supporters, and donors.

Financial Management 

• Develop and manage the South African Field Office budget in collaboration with global accounting teams.


• Ensure accurate and timely financial reporting for allocated funding.


• Oversee banking operations and financial processes for the office.

Fundraising, Awareness & Partnership 

• Drive the growth and development of partner support within South Africa.


• Maintain consistent communication with partners and supporters, addressing inquiries and concerns promptly.


• Strengthen relationships with local churches and ministries, fostering their engagement in anti-trafficking efforts.


• Represent A21 in community events, building visibility and support for the organisation.

General

• Supervise the translation and localisation of A21 resources for South African audiences.


• Perform other duties as assigned, ensuring alignment with the role’s scope and organisational objectives.

PERSONAL SPECIFICATION – Qualifications, Experience, Knowledge & Skills

ESSENTIAL

• Proven ability to lead, mentor, and inspire a diverse team of staff and volunteers to achieve organisational goals.


• Strong interpersonal and professional communication skills.


• Experience managing teams, conducting performance reviews, and fostering professional growth.


• High degree of organisational and leadership skills for team management and development.


• Demonstrated ability to manage budgets and oversee financial processes.


• Proficiency in using technology, including word processing, email, database management, and page layout tools.


• Confidence to represent the organisation in media, public speaking, and stakeholder engagements.


• Strong judgment and integrity, with the ability to handle confidential information responsibly.


• Commitment to equality, diversity, and occupational health and safety standards.


• Valid driver’s license with a clean record.

Desirable

• Bachelor’s degree in a relevant field.


• Strong training and facilitation skills.


• Experience working with external groups, including churches, NGOs, and government organisations.


• Proven ability to manage and report on fundraising initiatives.


• Knowledge of local laws and regulations affecting non-profit operations in South Africa.