Credit Control Manager

• Oversee
  daily operations across all collection channels (call centre and legal
  collections)
  
• Ensure
  collection strategies are executed efficiently to meet or exceed recovery
  targets
  
• Monitor and
  manage operational costs, productivity, and resource allocation
  
• Implement
  and refine operational workflows to improve efficiency and scalability
  
• Define,
  track, and report on key operational KPIs (e.g. collection rates, contact
  ratios, PTP conversion, cost-to-collect)
  
• Analyse
  performance data and implement corrective actions where required
  
• Drive
  continuous improvement initiatives based on data driven insights
  
• Ensure full
  compliance with applicable legislation and regulations, including:
  
• National
  Credit Act (NCA)
  
• Council for
  Debt Collectors (CDC) rules
  
• Protection
  of Personal Information Act (POPIA)
  
• Consumer
  Protection Act (CPA)
  
• Lead,
  mentor, and develop team leaders and operational staff
  
• Set
  performance objectives, conduct performance reviews, and manage disciplinary
  processes where necessary
  
• Foster a
  high-performance, ethical, and customer-centric culture
  
• Support
  recruitment, onboarding, and training of operational staff
  

Requirements

• Grade
  12
  
• Bachelor's
  degree in Business Management, Operations Management, Finance, or a related
  field will be advantageous
  
• Relevant
  debt collection or credit management certifications will be advantageous
  
• Minimum 5
  years' experience in a debt collection, credit, or financial services
  environment
  
• Minimum 3
  years' experience in a senior operational or management role
  
• Proven
  experience managing large operational teams and complex workflows
  
• Strong
  understanding of South African debt collection legislation and regulatory
  frameworks
  
• Proficient
  in collections systems, reporting tools, and Microsoft Excel
  
• Advanced
  Microsoft Excel skills