Credit Controller

The Credit Controller plays a crucial role in achieving timely debt collection for assigned accounts, minimizing exposure to bad debt, and maintaining accurate records in the sales ledgers. This position demands a proactive, organized, and detail-oriented professional who excels in communication, problem-solving, and goal achievement.

Qualifications and Experience:

• Proven track record in a credit collections department


• Numerate and computer literate


• Must be proficient in Excel and Pastel


• Excellent telephone etiquette and communication skills


• Highly organized, self-motivated, and goal-oriented


• Strong administrative skills with a keen eye for detail


• Persistence and tenacity in debt recovery efforts


• Proficient in letter writing and written communication


• Ability to work hard and adapt to various job responsibilities


• Flexible in job role, able to work both independently and as part of a team

Key Responsibilities:

• Debt Collection: Maximize cash collection by meeting monthly cash collection and age reduction targets set for the assigned portfolio of clients.


• Client Communication: Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.


• Record Keeping: Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.


• Customer Queries: Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution.


• Issue Resolution: Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.


• Cash Handling: Accurately post and allocate cash, following provided instructions for cash posting as needed.


• Risk Management: Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies.


• Collections: Pursue debt collection through telephone, email, or written correspondence, prioritizing telephone contact whenever possible.


• Statement Management: Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution.


• Sales Ledger Maintenance: Manage the sales ledger, including the proper setup of new accounts and alignment with client preferences and organizational structures.


• Cash Allocation: Adhere to guidance notes on cash allocation procedures.


• Credit Card Payments: Accept credit card payments after receiving proper training.


• Training and Assistance: Provide training and support to new personnel as required.


• Communication: Maintain open and effective communication with management regarding issues, performance, and progress.


• New Business Onboarding: Oversee the opening of new client accounts, including thorough vetting processes, and ensure all required documentation is accurately completed, verified, and filed.

Key Competencies:

• Proactive and self-driven


• Strong problem-solving skills


• Deadline-oriented


• Team player with the ability to work independently


• Exceptional interpersonal skills


• Adaptable and flexible in handling diverse responsibilities