Credit Controller

Purpose Summary:

Responsible for the follow-up and recovery of overdue accounts, both internally and externally. Allocate recovered funds to the appropriate matters. Manage and respond to all client portfolio queries, escalating complex matters where necessary.

Key Responsibilities:

• Manage invoice requests received by the shared team inbox.
• Process daily invoicing, prepare monthly statements, and send them to clients for payment.
• Investigate and resolve all queries within stipulated timelines.
• Follow up and collect on outstanding debtors' accounts over 61 days, adhering to the collections process and policy.
• Ensure ongoing adherence to established collection guidelines.
• Assist secretaries with all matters that need to be invoiced.
• Prepare and process month-end billing reports.
• Meet monthly and annual collections targets.
• Adhere to best accounting practices, procedures, and statutory and regulatory requirements.
• Send out monthly client statements using Infoslips and maintain updated email addresses.

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Educational Background:

• Grade 12 / Matric / NQF level 4 (Essential)
• Higher Certificate / NQF level 5 (Preferred)

Experience Required:

• 5 years' experience in Credit and Collections
• 5 years' experience in Invoicing and Billing
• 5 years' experience in Customer Service