Job Description - CSA0045 -Customer Support Technician (HVAC)
Overview
Our client is a multi -national leader in control technology and humidification for air conditioners and refrigeration. With head office based in Italy and offices across the Globe, our client has also recent listed on the Italian Stock Exchange.
Our client, the South African division is looking for a full time Customer Support Technician, with 2 -3 year of relevant experience and based in Johannesburg, to assist with technical support for our clients. The successful candidate will report directly to the Department Head.
Travel both locally and internationally may be required from time to time.
Areas of Expertise:
The successful candidate will be required to provide telephonic and on -location technical support for the company’s products which customers have purchased.
This will entail:
Understanding the product parameters
Understanding the application
Ensuring the product is suitable for the application
Finding and advising on the correction of incorrect wiring
Commissioning new plant controls with the client
Assisting the client with optimising their control systems
Requirements
Qualifications:
N3 or equivalent technical qualification with an electrical or mechanical bias
Qualified Refrigeration Mechanic
Experience:
Fault finding and troubleshooting of air conditioning and refrigeration systems
Commissioning of air conditioning and refrigeration systems
Strong ability to read and understand electrical drawings
Other Qualities:
Able to communicate in English
Must be customer and goal focused and be able to follow through on tasks without the need for micro management
Must be competent in the use of Microsoft Excel and Word
Proficient in the use of email
Must be capable of self -management
Must be prepared to travel and work outside of office hours when the need arises
Must be approachable and keep the needs of the client uppermost in mind
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