Customer Billing Representative - EST Working Hours (Remote)

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

Our U.S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts. Experience on QuickBooks is preferred.

Working hours:

• Monday to Friday from 15h00pm to midnight (SA Time)

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
• Collaborate with internal teams to ensure account information is accurate and up to date.
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
• Assist in preparing financial documentation and reports related to billing and collections activity.

• Strong attention to detail with a methodical and analytical approach to problem-solving.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Proficient with QuickBooks.
• Ability to remain patient, empathetic, and professional in all customer interactions.

If you are not contacted within 14 working days, please consider your application unsuccessful.