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Customer Care Chat Consultant Health Care Campaign

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Job Description - Customer Care Chat Consultant Health Care Campaign

Are you passionate about helping people and delivering service that truly
makes a difference?

We are currently seeking experienced Chat Support Consultants to join our
growing medical support team. This role is perfect for customer -focused
individuals who can provide reassurance, professionalism, and efficient support
in a fast -paced environment aligned to UK operational hours.

You’ll be joining a dynamic and supportive workplace where quality service,
teamwork, and growth are highly valued.

Your Role

  • Support customers through
    live chat and digital communication channels
  • Deliver professional,
    empathetic, and solution -driven customer service
  • Assist customers with
    queries while ensuring accuracy and efficiency
  • Handle sensitive situations
    calmly and professionally
  • Follow internal procedures
    and escalate concerns where necessary
  • Maintain high service
    standards and customer satisfaction levels


Requirements

What We’re Looking For

  • Matric / Grade 12 essential
  • Minimum 3 years’ experience
    in a contact centre environment
  • Strong live chat support
    experience is essential
  • Excellent written
    communication and typing skills
  • Strong interpersonal and
    problem -solving abilities
  • Ability to multitask in a
    fast -paced environment
  • Comfortable working
    rotational UK shifts between 09:00 and 24:00


Benefits

Why Join Us?

  • Be part of a meaningful and
    rewarding medical support campaign
  • Work within a positive and
    performance -driven culture
  • Modern offices based at
    Wynberg Mews
  • Ongoing coaching, support,
    and career development opportunities
  • Join a team that values
    people, growth, and exceptional customer experiences


? Location: Wynberg Mews
⏰ Rotational UK Hours | 09:00 – 24:00


If customer service excellence is your passion and live chat support is
where you shine, we’d love to hear from you.



Original job Customer Care Chat Consultant Health Care Campaign posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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