Customer Experience Agent

The Role

Your responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Knowing our products inside and out so that you can answer questions.
  
• Keeping records of customer interactions, transactions, comments and complaints.
  
• Communicating and coordinating with colleagues as necessary.
  
• Providing feedback on the efficiency of the customer service process.
  
• Ensure customer satisfaction and provide professional customer support.
  
  

Requirements

• National Senior Certificate (Gr 12) or equivalent
  
• Ability to stay calm when customers are stressed or upset
  
• Comfortable using computers, and CRM software, and other office tools like Google Sheets
  
• Experience working with a customer support environment
  

• Take action
  
• Execute exceptionally
  
• Embrace change
  
• Be transparent
  
• Prioritise our customers and lastly and most importantly
  
• Dream BIG
  
  
  

Benefits

• Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
  
• Insight into the runnings of a high growth, innovative start-up
  
• Competitive remuneration
  
• Encouragement of own initiatives
  
• Space for self-growth
  
• Fun activities with a cool team that regularly get together to do things like action cricket, paddle and runs
  
  

Why Pargo

At Pargo, you’ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You’ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you’ll shape the future of last-mile delivery, and your own path to leadership.