Customer Experience Agent

Your Key Responsibilities

• Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times.
  

• Respond promptly to customer queries across multiple communication channels (phone, email, and chat).
  

• Acknowledge, investigate, and resolve customer complaints effectively and efficiently.
  

• Maintain punctuality and reliability in attendance and daily work habits.
  

• Develop a deep understanding of Pargo’s products, systems, and processes to confidently address queries and provide accurate information.
  

• Maintain accurate and detailed records of customer interactions, transactions, comments, and feedback.
  

• Collaborate closely with other teams to follow up on customer queries.
  

• Identify recurring issues, trends, or service gaps and provide feedback to improve internal processes.
  

• Uphold service excellence KPIs, including response time, resolution rate, and customer satisfaction/happiness.
  

• Contribute to CX dashboards and reporting, highlighting service trends and improvement opportunities.
  

Requirements

What You’ll Bring

• National Senior Certificate (Matric) or equivalent.
  

• 1–2 years of experience in customer service, sales support, or field operations.
  

• Strong computer literacy and proficiency in office tools (Google Workspace experience advantageous).
  

• Confidence working with data dashboards to interpret and act on service trends.
  

• Excellent verbal and written communication skills.
  

• Ability to stay calm under pressure, multitask, and meet performance targets.
  

• Bilingual proficiency (English and at least one local language).
  

• A systematic and analytical mindset with the ability to troubleshoot effectively.
  

• Cape Town -based and able to work from our Gardens office, 5 days a week.
  

• A self -motivated attitude and excitement for technology -driven problem solving.
  

What We Value at Pargo

At Pargo, our vision is to create access for anybody in Africa.

To achieve this, we:

• Take action
  

• Execute exceptionally
  

• Embrace change
  

• Value transparency
  

• Prioritise our customers
  

• Dream big
  

If you believe in delivering world -class customer experiences and want to be part of a team that connects people and communities through technology, we’d love to meet you.

Benefits

About Pargo