Customer Experience Assistant

Our client is looking for exceptional Customer Experience Assistants to join their team.

Location: Woodstock

Hybrid after training (3 days in office and 2 days from home)

All about giving customers a journey they'll actually enjoy. If you thrive in a fast-paced, problem-solving environment, keep reading!

Your Mission:

As a Customer Experience Assistant, you're not just answering calls and emails, you're the champion of customer experience. This isn't your typical call centre gig with scripts and monotone greetings. Here, you get to think on your feet, solve problems creatively, and leave every customer interaction better than you found it.

Responsibilities:

• Engage with customers across multiple channels, including email and phone
• Handle day-to-day customer queries with confidence and care
• Work closely with internal teams to resolve order issues and follow-ups
• Process refunds and returns accurately and efficiently
• Keep records up to date and tidy
• Support the wider Customer Service team with admin and ad hoc tasks that keep things running smoothly

You'll Thrive If You:

• Enjoy structured admin work and take pride in accuracy
• Can juggle multiple tasks without dropping the ball
• Stay calm, solutions-focused, and friendly under pressure
• Communicate clearly and professionally
• Are comfortable using spreadsheets and digital tools

You Bring:

• 2+ years in customer service, retail, or hospitality (you've been around the block)
• Matric
• Bonus if you've got a diploma or degree
• Don't mind sharing office space with the occasional four-legged colleague (pet friendly office).

The Hard Truth: Not For Everyone

Emotional Discipline: Customers will be frustrated, and they won't always be polite. You have to remain professional and calm even when they are not. If you take difficult interactions personally, this will be a tough shift.

Small Team, High Impact: We are not a massive call centre where you are just a number. We are a small, high-performance team where your individual work directly affects our commercial success. There is no script to hide behind and no one to pass the buck to.

Constant Context-Switching: You will be managing emails, live chats, and phones simultaneously. If you find it difficult to stay organized while being interrupted, this role will feel overwhelming.

The Admin Reality: A big chunk of this job is repetitive data entry and chasing details. It is not all high-level problem solving. If you find routine admin and "doing the basics" boring, you will struggle to keep up with our standards.

Salary: R15 000

Working hours: Monday to Friday 07:30 - 16:30

Benefits: Pets allowed in office, Hybrid after training (3 days in office and 2 days from home), fitness classes

How to Apply

Please apply directly via this job board or email your CV to [email protected]

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: [email protected]