Customer Experience Executive

Company : Remote Choice

Job Type : Full Time

Western Cape, Remote

Number of Applicants

:

000+

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Job Description - Customer Experience Executive

Customer Experience Executive

A growing premium skincare company is seeking a Customer Experience Executive to join

its team through a retained recruitment partner.

This is an excellent opportunity for someone who enjoys skincare, customer interaction, and

community engagement. The successful candidate will play a key role in delivering

exceptional customer support, assisting with outreach initiatives, and supporting

partnerships and brand growth.

The Role

As Customer Experience Executive, you will support day -to -day customer communications

and outreach activities, ensuring every interaction is professional, helpful, and aligned with

brand values.

Key Responsibilities

Customer Support

â Manage customer inquiries via email and chat, delivering personalised, solution -

focused responses

â Provide clear skincare guidance and product recommendations based on customer

concerns

â Potential future involvement in phone -based customer support

Customer Experience Support

â Gather feedback from customers and partners to help inform internal improvements

â Assist in maintaining high service standards across all touchpoints

Clinical Study Assistance

â Support the sourcing and coordination of participants for consumer and clinical

studies

Professional Outreach

â Assist with outreach to dermatologists and skincare professionals to explore potential

collaboration opportunities

Creator & Community Coordination

â Identify and engage creators for reviews, testimonials, and user -generated content

â Support community -building initiatives and relationship management

Candidate Profile

We are looking for someone who is:

â A confident communicator and natural relationship builder

â Highly organised with strong attention to detail

â Experienced in customer support, outreach, community, or coordination roles

â Comfortable learning new systems and tools (training provided)

â Proactive, dependable, and able to work independently

â Genuinely interested in skincare and willing to develop strong product knowledge

Requirements

â 1+ year of experience in Customer Outreach

â 2+ years of experience in Customer Experience or customer -facing roles

Desirable:

Experience with Shopify, Gorgias, or similar customer experience platforms (please

highlight clearly in your CV).

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Customer Experience Executive

Job Description - Customer Experience Executive

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