Customer Experience Manager

Customer Experience Manager

Key Responsibilities:

• Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience

• Prioritize initiatives, develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience

• Translate customer needs into actionable goals

• Deliver internal and external customer service excellence through adherence to quality service standards

• Assess own performance through seeking timely and clear feedback and request training where appropriate

• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation

Requirements:

• Able to work independently and deliver within agreed time frames

• A self-starter and able to build relationships

• Have at least 4 years' experience in a similar role

• Hold a minimum qualification of BCom General; BCom in Finance, Accounting, or Marketing will be an advantage