Customer Relationship Executive

Company : Idemia

Job Type : Full Time

Johannesburg

Number of Applicants

000+

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Job Description - Customer Relationship Executive

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries

Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction

Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing

Supports regulatory customer and internal compliance requirements

Manages customer queries and complaints to a satisfactory resolution

Supports Account Manager in relation to contract delivery

Supports internal requirements in relation to service delivery

Manages multiple small-medium size or complexity customer accounts with minimal support

Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively

Uses internal tools and systems effectively

Gathers and reviews information, trouble shoots and makes recommendations

Pepares and presents customer reports and presentations

Requires a general knowledge of the organization, products and services

Provides leadership, coaching and mentoring to entry level colleagues

Assesses needs and suggests or promotes alternative products, services and solutions

Sells or promotes products or services

Organizes customer retention and growth trend documentation

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

Original job Customer Relationship Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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