Customer Resolution Coordinator (Voice and Chat)

Join Our Team as a Customer Resolution Coordinator (Voice and Chat)!

Manage customer interactions and resolve complaints through voice and chat. Collaborate with teams to ensure customer satisfaction.

Why You'll Love This Role:
You'll be the friendly voice and helpful support that our clients rely on. Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.

What You'll Do:

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.

What We're Looking For:

• 1+ Year of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
• Proficient in Excel or Google Sheets.
• Calm and solution-focused under pressure.
• Familiarity with eCommerce and CRM systems is a plus.

Tech Requirements:

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps upload and download speeds.

Perks and Benefits:

• Up to $4 USD per hour with annual increases.
• Comprehensive health and dental coverage.
• Paid Time Off to recharge.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.

We can't wait to welcome you to our team. Apply today and start making an impact!