Customer Retentions Agent

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Based within our vibrant Consumer Division, using your amazing customer centric approach, you will be responsible for managing the customer retentions process from beginning to end.

Job Duties:

• Utilize effective methods to retain existing customers.
  
  
  


• Managing short- and long-term plans to retain customers.
  
  
  


• Implement various strategies to increase retention.
  
  
  


• Collaborate with different departments to improve retention strategies.
  
  
  


• Ability to understand complex customer situations and provide appropriate solutions.
  
  
  


• Ticket management.
  
  
  


• And any other reasonable task