Customer Service Agent

Remote World pairs South African talent with UK-based companies — and right now, we're looking for a friendly, patient Customer Service Agent to join one of our UK client teams, working fully remote.

If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression.

Key Responsibilities

• Handle inbound customer queries via phone, email, or live chat
• Resolve complaints and escalate issues when necessary, following set procedures
• Keep accurate records of customer interactions in the CRM system
• Identify customer needs and provide clear, helpful information
• Collaborate with internal teams to resolve complex queries
• Meet daily service targets and maintain quality standards

What You'll Need

• Experience in a customer service, call centre, or support role
• Clear and professional communication in English (written and spoken)
• Familiarity with CRM tools or ticketing systems is a plus
• A calm, solutions-focused approach when dealing with difficult situations
• Reliable internet connection and a dedicated home working setup

What's on Offer

• R13,000–R15,000 per month (based on experience)
• 100% remote — work from anywhere in South Africa
• Working hours: 11:00–19:00 SAST (09:00–17:00 UK time)
• Ongoing support and training through Remote World
• Long-term, stable position with a reputable UK employer

Ready to bring your people skills to a brilliant remote role? We'd love to hear from you.