Customer Service Brand Ambassador Expert (European Languages)

We are looking for energetic, customer-focused individuals with near-native proficiency in a European language and a genuine passion for delivering exceptional customer experiences.

As a Customer Love Brand Ambassador, you will be responsible for supporting customers across multiple communication channels, including phone, email, live chat, and WhatsApp. You will play an important role in building positive customer relationships, resolving queries, and ensuring every customer interaction reflects a high standard of service.

This role is ideal for someone who is empathetic, adaptable, confident in communication, and thrives in a fast-paced, customer-centric environment.

Key Responsibilities

• Deliver exceptional customer support across phone, email, live chat, and WhatsApp.
  
• Respond to customer queries, complaints, requests, and feedback in a professional and empathetic manner.
  
• Resolve customer issues efficiently while maintaining a high standard of service.
  
• Build and maintain positive relationships with customers through clear, friendly, and professional communication.
  
• Demonstrate strong product and service knowledge when assisting customers.
  
• Capture relevant customer insights, feedback, and recurring issues to support continuous business improvement.
  
• Accurately record customer interactions, outcomes, and relevant information on internal systems.
  
• Escalate complex or sensitive customer issues appropriately.
  
• Meet required customer service, quality, productivity, and communication standards.
  
• Work collaboratively with the wider Customer Love Team.
  
• Adapt to changing customer needs, processes, and business requirements.
  
• Represent the organisation professionally during every customer interaction.
  

Requirements

• Near-native proficiency in a European language.
  
• Fluent written and spoken English.
  
• Previous customer service or customer-facing experience.
  
• Experience supporting customers through voice, email, and live chat.
  
• Excellent verbal and written communication skills.
  
• Strong attention to detail and accuracy.
  
• Good organisational and time-management skills.
  
• Strong computer literacy and ability to navigate multiple systems.
  
• Ability to multitask and manage multiple customer interactions effectively.
  
• Matric / Grade 12 or equivalent qualification.
  
• Willingness and ability to work rotational shifts, including weekends.
  
• Comfortable working in a fast-paced, performance-driven environment.
  

The following would be advantageous:

• Hospitality or concierge experience.
  
• Experience within a premium customer service environment.
  
• Experience working with international customers.
  
• Previous experience supporting customers in a multilingual environment.
  
• Passion or interest in dogs and animal wellbeing.
  
• Strong problem-solving and conflict-resolution abilities.
  
• Experience working across multiple customer service platforms and systems.
  

Benefits