Customer Service Representative

Sales Support Administrator - Constantia Kloof

The Sales Support Administrator supports the External Sales Team in sales activities and general administrative tasks in order to create an efficient sales function.

Key Accountabilities

• Prepares quotes and pricing to customers of a less technical nature based on receipt of RFQ’s
• Collaborates with the External Sales department on more technically complex RFQ’s to ensure technical information, products and pricing are appropriate and correct for customer needs.
• Interacts directly with clients to define scope and pricing of service.
• Develops and maintains relationships with assigned customer accounts and coordinates customer support based on requests.
• Follows up on quotes and pricing supplied to customers and secures orders.
• Controls Consignment stock.
• Handles all orders received from the assigned customers and territories from Birth to Death.

Requirements

• Relevant Technical Degree
• Certificate / Diploma in Sales or Marketing will be advantageous
• Minimum of 3 years’ experience in a Sales environment.
• Experience in a technical environment will be beneficial.
• Knowledge of the FLSmidth products and technical solutions will be advantageous.
• Experience in the mining supply/steel manufacturing industry (Advantageous).
• Experience on a MRP
• Computer Literate in MS Excel, MS Word, MS Outlook.
• Ability to read and understand technical drawings.
• Effective verbal and written communication skills.
• Proven negotiation and influencing skills – both external and internal.
• Pro-active, detailed focused and takes initiative.