Customer Service Representative

Company : Talentshore

Job Type : Full Time

South Africa

Job Description - Customer Service Representative

Customer Hero:

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.

Cross -Selling and Upselling:

Spot opportunities to upsell or cross -sell – helping customers find exactly what they need and processing their orders accurately.

Phone Answering:

Provide prompt and courteous support, maintaining professionalism on every call.

Reporting on Daily KPIs:

Track and report on key performance indicators, ensuring targets are met and exceeded.

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Customer Service Representative

Job Description - Customer Service Representative

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