Mango5's job vacancy, Career and Recruitment Job title : Customer Service Representative - Airport Industria jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : July 03, 2024 Quick Recommended Links
Description
CUSTOMER SERVICE REPRESENTATIVE
Mango5 is seeking dedicated and dynamic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a pivotal role in ensuring a best-in-class customer experience for our esteemed USA client. This role involves proactive engagement with customers through various channels to address inquiries, resolve concerns, and promote additional services.
RESPONSIBILITIES:
- Respond to all inbound telephone calls for Company-wide inquiries.
- Engage with customers via phone, e-mail, chat, and/or social media to resolve questions or concerns.
- Assist customers with technical issues related to website navigation or mobile application.
- Maintain accurate and up-to-date information in respective databases.
- Collaborate with cross-functional teams and dispatch service requests to relevant departments.
- Make follow-up calls to leads, identify customer needs, and offer additional storage opportunities.
- Promote client-brand awareness by presenting additional storage services to meet customer needs.
REQUIREMENTS:
- 1-2 years of experience in a call centre or strong customer service/retail sales background
- Successful record of sales accomplishments, preferably in the self-storage or retail industry
- Ability to interface with new and existing customers, maintaining effective client relationships.
- Proven experience in navigating conversations with dissatisfied clients while remaining composed.
- Ability to multitask in a high-volume customer environment and manage competing priorities.
- Independent work capability with limited supervision
- Experience in turning leads into opportunities and achieving/exceeding sales goals.
- Strong negotiation, listening, and communication skills.
- Proficiency in computer use and relevant software applications (Zendesk, HubSpot, Site Link, Google Workspace, etc.)
- Matric
- Clear Criminal and ITC
WORKING HOURS:
- Rotational shifts based on USA time zone (Mon-Sun)
- Shifts: 14:00 – 23:00 & 21:00 – 06:00 am / 13:00 – 22:00 & 20:00 – 05:00 (depending on Daylight Savings)
- Transport provided after 18:00
- Dynamic Holidays
*Customer Service jobs in south africa
*Customer Service Representative - Airport Industria in Cape Town