Customer Service Representative - Citrus / Agriculture

• Maintain weekly shipment reports for Canadian, Far East and Russian
  customers: vessel data, ETAs, delays and document status
  
• Send shipment reports to each receiver and flag delays (e.g. vessels
  running more than 14 days late) for claims follow-up
  
• Keep internal planning sheets, customer trackers and retail program
  trackers up to date
  
• Prepare arrival/mates data and ETAs for the Canadian desk
  
• Prepare and
  send invoices and packing lists to receivers; upload documents to shared
  folders where required
  
• Perform final
  document checks so every customer has a complete, correct document set (bills
  of lading, packing lists, invoices) before arrival
  
• Upload and
  check retailer purchase orders in the company system daily; create manual
  invoices where a retail program requires it
  
• Save and
  distribute quality control (QC) reports and sales estimates per shipment
  
• Prepare sales
  accounts and push them through to close once containers are fully worked
  
• Track
  advances and final payments per consignee; follow up with customers on
  outstanding dues according to each account’s payment terms and cycle
  
• Accumulate
  remittance data from receivers and reconcile it against shipments
  
• Analyse
  retailer yield reports and monitor quality claims before closing accounts
  
• Prepare
  material for and participate in weekly/regular customer meetings (Canadian
  receivers and Far East/Russian retail and wholesale customers)
  
• Handle
  day-to-day customer queries and requests, looping in the commercial team
  
• Collect
  customer inventory reports, pack out summaries and availability updates to feed
  the weekly market review
  
• Coordinate
  price confirmations with the internal pricing/admin function
  
• Prepare
  grower loading and invoicing data
  
• Support
  packhouse/grower registration requirements for export market programs
  
• Remind and
  chase counterparties for recurring deliverables (e.g. crop reports)
  

Requirements

• Grade
  12
  
• Degree in
  logistics or business administration
  
• Minimum
  of 2 years’ relevant experience, gained in the citrus / agriculture export
  industry
  
• Export
  administration / shipping / logistics coordination, or customer service
  experience — fresh produce or perishables experience a strong advantage
  
• Advanced Microsoft
  Excel: building and maintaining multi-sheet trackers, working accurately with
  large data sets
  
• Strong
  written English for daily email correspondence with international customers
  
• Exeptional attention to detail, especially with shipping documents, invoices and payment
  follow-ups
  
• Knowledge of
  export documentation (bills of lading, packing lists, phytosanitary/final docs)
  will be advantageous
  
• Experience
  with an ERP or trade system (the company uses QX) and Dropbox-based document
  sharing will be advantageous
  
• Availability
  for regular scheduled customer meetings across Canadian, Far East and Russian
  time zones; some early-morning (Far East) and afternoon/early-evening (North
  America) availability needed