Customer Services Technician

About the Role

The Customer Services Technician provides technical support, preventative and corrective maintenance, fault resolution and field services for electronic systems throughout their operational lifecycle. The role supports customers locally and internationally to maximise system availability, reliability and performance while maintaining required quality, safety and customer-service standards

Qualification and experience:

• Minimum Diploma in Electrical or Electronic Engineering, or an applicable NQF Level 6 qualification.


• 3–5 years’ relevant experience working with electronic hardware and/or software systems.


• Experience within a systems engineering, defence, communications or technology-based environment.


• Electronic Warfare experience will be advantageous.


• Exposure to import and export processes will be advantageous.


• Ability to travel locally and internationally as operationally required.

Key technical skills:

• Electronic System Troubleshooting and Fault Diagnosis


• Preventative and Corrective Maintenance


• Electronic Hardware Inspection, Calibration and Repair


• Radio Frequency Test and Measurement


• Advanced RF Test Instruments


• RF Phase Matching


• Radio Propagation Principles


• Communication Technology


• Spectrum Surveillance


• Direction-Finding Principles


• Electrostatic Discharge Protection


• Electronic Circuit Schematic Interpretation


• Electronic System Block Diagram Interpretation


• System Testing and Verification


• Acceptance Test Procedure Execution


• Technical Risk and Hazard Analysis

Key responsibilities:

System Maintenance and Technical Support

Perform preventative and corrective maintenance, inspections, calibrations, fault finding and repairs on electronic systems and sub-systems to restore and maintain equipment functionality, resulting in improved system serviceability, reliability and operational availability.

Customer and Field Support

Provide responsive on-site and remote technical support to customers, colleagues and subcontractors throughout system operations to diagnose and resolve technical issues, resulting in effective service delivery and strengthened customer relationships.

System Verification, Quality and Safety

Execute system testing, quality-assurance activities and Acceptance Test Procedures in accordance with technical, safety and regulatory requirements to verify system performance and address non-conformances, resulting in compliant and operationally safe systems.

Technical Optimisation and Continuous Improvement

Identify and implement improvements to system performance, maintenance practices and fault-resolution processes while providing technical feedback to engineering and product teams to strengthen support effectiveness, resulting in improved reliability and reduced service turnaround times.

Technical Administration and Reporting

Maintain accurate maintenance, inspection, test, fault-resolution and service records throughout technical-support activities to provide operational traceability and stakeholder visibility, resulting in controlled service delivery and reliable technical reporting.

Our recruitment values:

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organisational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

Application Deadline: 17 September 2026. 

How to Apply:

Please submit your CV by applying directly on the HENSOLDT Careers page.

If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful.