Customer Success Consultant

Company : Exceed Human Resource Consultants

Job Type : Full Time

Stellenbosch, Western Cape

Number of Applicants

:

000+

Job Description - Customer Success Consultant

Reference:9239 NB
Consultant: NineBroodryk
Job Description:

Customer account management; including:
- Customer relationship management.
- Communicating and engaging with customers as needed.
- Being an approachable and reliable point of contact and leading meetings with customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Building sustainable relationships and trust through open and interactive communication.

Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

Customer support; including:
- On-boarding of management teams, training presentations and demonstrations,
- Online support calls,
- Customer profile and system setup.
- Providing customers with system implementation advice.
- Preparing bespoke insights, guidance and recommendations for management teams.
- Responding to help desk support queries timeously.

Providing support to the broader team as needed.

Data collection support, related admin and sense-checking.

Qualifications:

A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.

BEng, BSc, BCom, or similar

Experience in the agricultural industry would be beneficial

At least 1 year of work experience

Ability to work independently, to take initiative and ownership

Ability to work well in a team

Ability to take ownership and initiative is key

Good time management and prioritisation skills

Good communication and presentation skills

Excellent understanding of agriculture & food supply chains

Ability to build long-term customer relationships

Drive to satisfy customers

Conscientious

Active listening skills

Adaptable

Problem solving skills

Ability to work well under pressure

Comfortable in the use of IT platforms

Excellent English and Afrikaans verbal and written skills

An understanding of Spanish would be a bonus

Based in Stellenbosch region or surrounds

Have a valid SA Driver's licence and own transport

How to Apply:

Email your comprehensive CV to[email protected].

If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.

We reserve the right to only conduct interviews with candidates of choice.

Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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