Customer Success Manager

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

What you can look forward to:
Client Relationship Management

• Manage a portfolio of Programme Management clients, acting as the primary operational point of contact.

• Drive client success by ensuring high-quality service delivery and ongoing engagement.

• Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities.

Operational Excellence

• Monitor support tickets and escalations, ensuring timely resolution and clear communication.

• Identify trends in operational issues and address root causes to improve service quality.

• Raise risks proactively and implement mitigation strategies.

Project Delivery & Collaboration

• Support and project manage client initiatives, including platform migration projects.

• Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes.

• Work closely with Account Managers to identify and support growth opportunities.

Strategic Impact

• Act as the operational owner for client programmes, aligning execution with client goals.

• Support Sponsor Bank operations and maintain strong working relationships.

• Identify opportunities for process improvement and operational efficiency.
  
  What it takes to succeed:

• Proven experience in a client-facing role managing multiple large clients simultaneously.

• Strong background in payments, fintech, or card programme environments.

• Experience delivering technical or operational projects for clients.

• Excellent stakeholder management and communication skills.

• Ability to work cross-functionally with technical and non-technical teams.

• Strong project management and organisational capabilities.

• Experience handling escalations and resolving operational challenges.

• Analytical mindset with strong problem-solving skills.

• High level of accountability, ownership, and attention to detail.

• Ability to work in-office three days a week with flexibility around core hours.

At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.
This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.