Customer Success Representative

• Professionally handle incoming calls, emails & chats from customers and ensure that issues are resolved timeously and efficiently.
  
• Direct calls, emails & chats, including requests and unresolved issues, to the relevant department or resource when needs be.
  
• Meet defined Key Performance Indicators (KPIs) and capacity targets.
  
• Assist in identifying opportunities to drive process improvements that positively impact the customer experience.
  
• Capture notes in the CRM system to provide customers with a more personalised experience.
  
• Continuously find ways to improve the customer experience.
  
• Own customer queries from start to finish - go above and beyond to make their day!
  

Requirements

• Experience and Education
  

• A minimum of one to two years of experience in a similar position
  
• Tertiary qualification is preferred
  

• Skills and Traits
  

• Self-starter with a passion and knack for being a people's person
  
• Excellent written and verbal communication skills
  
• Ability to work effectively in a team
  
• Excellent telephone etiquette
  
• Computer literate/tech savvy
  
• Organised with a can-do attitude
  
• Strong work ethic and target driven
  

Benefits

• Competitive pay
  
• Free Friday lunch & drinks
  
• The day off on your birthday
  
• Access to mission-aligned upskilling and courses
  
• Great coffee and good vibes!