Customer Support Agent | Medical Devices | Gauteng

Reporting

This position will report to Customer Support Manager

Area of Responsibility

• Processing of
  orders received through Orderwise, Surgicom and email within our Service Level
  Agreement of 24hours;
  
• Liaising with
  customers telephonically and on email;
  
• Dealing with
  Sales Consultants regarding queries, requests, sales orders, kits etc.;
  
• Releasing
  backorders, should it be requested;
  
• Sending
  invoices of consignment orders received to the customer and the Sales
  Consultant;
  
• Replace
  consignment stock used to customer;
  
• Action movement
  of stock when collection/delivery was arranged;
  
• Allocating
  stock for orders;
  
• Preparing
  pro -forma invoices;
  
• General
  administrative duties including regular filing;
  
• Arranging
  collections and deliveries by completing the required template and sending it
  to Logistics to arrange;
  
• Following up on
  collections and delivery requests;
  
• Obtaining the
  necessary approval for credits to be passed;
  
• Credits and re
  invoices to be done on the same day;
  
• Booking out
  kits if required;
  
• Assisting with
  after hours emergency call if required;
  
• Removing
  consignment items invoiced from QWIX;
  
• Investigating
  errors on QWIX transfers done by Sales Consultants;
  
• Checking stock
  availability for Sales Consultants;
  
• Applying
  transfers on QWIX;
  
• Generating
  quotes
  
• Invoicing
  Government orders and invoice according to tender pricing;
  
• Generating ROE
  list and submitting ROE’s monthly;
  
• Removing and
  Invoicing items from WIP;
  
• C6
  Replenishment weekly.
  

Requirements

Qualifications

• Grade 12
  (Matric) is a minimum requirement;
  
• A tertiary
  qualification would be a definite advantage.
  

Experience
required

• Previous
  experience in Customer Support of at least 3 years is essential;
  
• Experience in a
  Medical Environment preferable;
  
• Strong
  Communication Skills;
  

Skills and Competencies

• Proficiency in
  MS Office, specifically Excel (advanced); MS Word and Outlook is essential;
  
• Proficiency in
  Syspro;
  
• Excellent
  communication skills (verbal and written) especially in English;
  
• Excellent
  organizational skills;
  
• Good telephone
  skills;
  
• Accuracy is
  essential;
  
• Team player;
  
• Ability to work
  under pressure and meet deadlines;
  
• People skills;
  
• Professionalism;
  
• Energetic,
  focuses and committed to get the job done to the best of their ability.
  

Benefits