Customer/Technical Support Representative(3) - 18823

Job Title:  Customer/Technical Support Representative 

Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST

Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong)

About the company: 

The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix.

About the Role:



​​​​​​We’re looking to hire a new support representative with strong experience working with physical products. Some kind of technical background would be a big plus—especially if they have hands-on experience with bike components, e-bike systems, or general mechanical/electrical troubleshooting.

• ​​​​​Handle inbound customer support (email, chat, possibly phone)


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  Troubleshoot:

  
  
  
  
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    Bike assembly issues

    
    
  
  
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    E-bike power/connectivity issues

    
    
  
  
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    Mechanical & technical questions

    
    
  
  
  
  


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  Read between the lines of customer issues

  
  


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  Escalate complex cases when needed

  
  


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  Partner closely with Amanda (CS Manager)

  
  

 HARD SKILLS REQUIRED

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  Customer service experience (technical products preferred)

  
  


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  Strong troubleshooting / diagnostic thinking

  
  


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  Ability to explain technical concepts clearly to non-technical users

  
  


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  Comfortable learning product documentation & SOPs

  
  


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  Strong written and spoken English

  
  

 SOFT SKILLS REQUIRED

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  Critical thinker (non-scripted support)

  
  


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  Calm under pressure

  
  


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  Empathetic communicator

  
  


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  Curious, problem-solver mindset

  
  


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  Willingness to learn product deeply

  
  

 IDEAL BACKGROUND (BONUS)

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  Cycling / e-bike experience (bonus, not mandatory)

  
  


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  Technical support (appliances, electronics, hardware, etc.)

  
  


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  Experience working with US customers