Dealer Consultant EC

Experience and Skills Required

• Matric
• Minimum of 5 years experience calling on independent, used vehicle dealers to sell insurance or related products.
• Prior knowledge and understanding of the dealer market and industry players.
• Strong background in customer service.

Key Responsibilities

• Build, maintain, and strengthen dealer relationships.
• Generate new sales within each client account.
• Drive area sales and profit plans to meet budgeted targets through effective leadership, organization, customer service, and execution of field strategies across dealerships.
• Maintain strong relationships with existing clients and identify opportunities for new business.
• Negotiate contracts with clients and set clear performance timelines.
• Collaborate with the sales team to maximize profit through upselling and cross-selling.
• Maintain in-depth product knowledge and educate customers on available products.
• Understand and manage the claims process; train workshop staff on procedures.
• Analyze sales reports and business performance to identify opportunities for growth.
• Obtain customer feedback by engaging with dealership representatives and observing client interactions.
• Address underperformance among partner dealers proactively.
• Ensure customer satisfaction through timely, high-quality service delivery.
• Develop relationships with potential clients to expand business within the assigned area.
• Maintain a solid understanding of both own and competitor products.
• Create and maintain a structured call plan.
• Educate dealership employees on product features and competitive advantages.
• Manage dealer sales, claims, and loss ratios.

Non-Technical Skills

• Computer literate
• Excellent time management
• Ability to work independently with strong drive and determination
• Fluent in English and Afrikaans
• Excellent written and verbal communication, including professional email and phone etiquette
• Strong relationship management and negotiation skills
• Conflict resolution and problem-solving ability
• Active listening skills
• Strong organizational and interpersonal skills
• Professional brand representation
• Self-starter capable of performing under pressure