Death Benefit Administrator

Requirements

• Grade 12
  
• Death claim process
  
• Good
  verbal and written communication skills
  
• MS
  Excel intermediate level, use formulas and macros
  

Experience:

• Minimum 4 years employee benefits
  administration experience
  
• Thorough knowledge of Section 37C of
  Pension Fund Act
  
• A solid knowledge of related
  legislation
  
• MS Outlook experience, use of
  reminder, calendar, create subfolders
  
• Experience in handling administration
  queries
  
• Methodical and meticulous.
  
• A self-starter who can work
  independently with minimal support but who can also work in a team environment.
  
• Able to work in a high
  pressurised environment
  

Key Responsibilities:

• Perform all death claims
  related activities which include - claim processing, investigate death claims,
  responding to claims related queries and complaints.
  
• Application of fund rules,
  policies, legislation, administration procedures and the service level
  agreement when processing
  
• Liaise with employer,
  beneficiaries, and service providers.
  
• Oversee and reconcile the
  nil contributions
  
• Attend to the fund central
  mailbox and respond to queries within SLA.
  
• Any other duties as
  determined by business needs and participate in all organizational events as
  required.