Design Lead

The Design Lead: Broker Platform drives the
end-to-end design vision for Hollard's broker platform and associated digital
experiences. The role combines customer research, broker journey design,
service design, UX strategy, and design governance to ensure the platform
delivers meaningful business outcomes and exceptional broker experiences.

Requirements

Design Strategy and Vision

• Define
  platform design principles and experience strategy
  
• Drive
  experience-led product development
  
• Establish
  and maintain design standards
  

Broker Research and Insight

• Lead
  broker and user research programmes
  
• Conduct
  discovery workshops and interviews
  
• Translate
  insights into actionable opportunities
  

Customer Journey and Service
Design

• Map
  broker and customer journeys
  
• Identify
  friction points and transformation opportunities
  
• Design
  future-state service experiences
  

Platform User Experience
Leadership

• Own
  UX direction across platform initiatives
  
• Review
  and approve design outputs
  
• Ensure
  consistency across journeys and channels
  

Design Governance

• Establish
  and maintain design system governance
  
• Ensure
  consistency and accessibility standards
  
• Drive
  adoption of design best practices
  

Stakeholder Management

• Facilitate
  co-creation workshops
  
• Align
  business, product, and technology teams
  
• Influence
  decision-making through evidence-based design
  

·        Minimum 8 years' experience in UX,
service design, or product design

·        Experience designing enterprise
digital products

·        Strong research and journey
mapping experience

·        Experience leading design teams
and initiatives

·        Portfolio demonstrating end-to-end
design leadership

Benefits