Desktop Engineer

First & Second Line Support | Hands-On | Ownership-Driven

Are you the person people call when tech stops working?

We’re looking for a Desktop Engineer who doesn’t just log tickets — they own them. Someone who can diagnose, fix and follow through, whether it’s a straightforward user issue or a more complex system problem. If you like solving problems, working with people and taking ownership, this role is for you.

What you’ll do

• Provide first and second line technical support to end users
  
• Analyse, diagnose and resolve system and application issues
  
• Respond to requests via phone, email and the service desk
  
• Log, track and escalate calls through to resolution
  
• Set up and configure IT equipment to standard
  
• Manage asset tracking and work with the IT Asset team
  
• Document processes, procedures and resolutions
  
• Support software and hardware inventory and licence tracking
  
• Work after hours, weekends and standby when required
  

Requirements

What we’re looking for

• Grade 12 (Matric)
  
• A+, N+ and/or MCTS/MCITP (or equivalent)
  
• 2–3 years IT support experience
  
• Ability to take ownership and see problems through
  
• Strong attention to detail and clear decision-making
  
• Good interpersonal skills and empathy
  
• Comfortable working in a fast-paced, structured environment
  

This role is ideal if you

• Enjoy hands-on technical work
  
• Prefer solving problems over just logging them
  
• Take pride in getting things done right the first time
  
• Can work independently and still be a strong team player
  

No management responsibility. Full ownership of your work.