Desktop Support Associate

Our Company

Role Summary

Key Responsibilities

• Fulfil materials and equipment requests efficiently and accurately


• Deploy desk setups and monitor configurations


• Provide desk-side support and manage quick-fix solutions


• Collect IT equipment for terminations, upgrades, or decommissions


• Assist with internal desk moves and hardware relocations


• Provide troubleshooting and Tier 1 support where appropriate


• Maintain and restock IT cabinets and vending machines


• Perform Level 1 vending machine maintenance (training provided)


• Conduct vending machine planogram changes, relocations, and decommissions


• Proactively manage inventory within deployment scope


• Track all hardware using internal data systems to ensure traceability


• Manage e-waste logistics and support donation requests


• Receive inbound hardware and conduct physical inventory counts


• Support shipments and coordinate outbound logistics as needed


• Work closely with regional inventory teams to align operational efforts


• Participate in cycle counting and contribute to overall stock accuracy


• Complete special projects as assigned by site leadership

Minimum Qualifications & Skills

• Associate degree in IT, Computer Science, or related field (or equivalent experience)


• 1+ years of experience in IT support, help desk, or desktop support


• English proficiency is essential for internal stakeholder communication


• Proficiency in Microsoft Office, particularly Excel and Outlook


• Strong communication skills, both verbal and written


• Excellent time management and prioritisation skills


• Detail-oriented with strong organisational abilities


• Ability to work effectively both independently and as part of a team


• Professionalism and a strong customer service mindset

Preferred Qualifications & Skills

• Experience in logistics, warehousing, manufacturing, or similar environments


• Familiarity with inventory tracking systems or asset management tools

Belonging at EOS