Desktop Support Technician

Job Title: Desktop Support Technician

Location: Remote
Salary: R25,000 per month
Employment Type: Independent Contractor

About the Role

We’re looking for a talented Desktop Support Technician to join a forward-thinking UK-based company, providing essential technical support and ensuring smooth IT operations. This fully remote position is ideal for a tech-savvy professional in South Africa who enjoys problem-solving and delivering top-tier assistance. You'll work Monday to Friday, 8 AM to 4 PM UK time, as an independent contractor, managing IT systems, troubleshooting technical issues, and supporting end-users to maintain business efficiency.

About Us

At Remote Recruitment, we connect skilled South African professionals with leading UK businesses, streamlining the hiring process to ensure seamless collaboration. Our goal is to match you with companies that recognise and reward your expertise while supporting your long-term career success.

Join a team that values your skills—Remote Recruitment, where your success drives ours.

Key Responsibilities

• Deliver first and second-line IT support, troubleshooting technical issues promptly.
• Maintain and manage IT infrastructure, covering software, hardware, and networks.
• Identify and resolve hardware, software, and connectivity problems.
• Implement security updates, patches, and compliance measures to safeguard IT systems.
• Assist with onboarding and off boarding processes, ensuring proper IT setup.
• Document technical solutions and procedures for future use.
• Work collaboratively with internal teams to improve IT systems and efficiency.
• Provide remote assistance using IT help desk tools and ticketing systems.

What You’ll Need

• At least 1-2 years of IT support experience in a professional setting.
• Strong proficiency in Windows & Mac OS, networking, and cloud applications.
• Hands-on experience with Microsoft 365, Google Workspace, VPNs, and remote desktop tools.
• Knowledge of IT security best practices and troubleshooting techniques.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and clear communication abilities.
• Essential equipment: A reliable laptop, high-speed internet, and a headset with a microphone.

This is an excellent opportunity to apply your IT expertise in a role that offers flexibility, growth, and the chance to collaborate with an innovative UK-based company. 🚀