Desktop Support Technician

Job Title: Junior Desktop Support Technician

Company: TSU Group Holdings

Location: Strand, Western Cape

Position Type: Full-time

Overview:

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.

• Assist with user account management, including creating, modifying, and deactivating accounts as needed.

• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.

• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.

• Document support activities, procedures, and resolutions for future reference.

• Participate in IT projects and initiatives, providing technical assistance and support as required.

• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements:

• Minimum of three years of experience working on a helpdesk or in a desktop support role.

• Proven track record in providing technical support and troubleshooting IT issues.

• Solid understanding of Windows operating systems (Windows 10/11), Microsoft Office Suite, and common desktop applications.

• Experience with desktop hardware setup, configuration, and troubleshooting.

• Familiarity with basic networking concepts and protocols.

• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.

• Excellent problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

• ITSM Experience preferably N-Able as well as Office 365 Admin

• Own Vehicle with Valid Driver’s License.

Benefits:

• Competitive salary commensurate with experience.

• Opportunities for career growth and professional development within a leading organization in the industry.

• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice:

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.