Diagnostic Technical Reprsentative Global Grade 10

Key Output

• Ensure improved product health for all products in area of responsibility

• Provide support for new product introduction

• Present product issues to management

• Compile informative product issue reports and address to Service Engineering and management

• Provide expert technical support for Warranty resolution and 1-hour training sessions

• Ensure effective self-management and performance ownership

• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience Qualified and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]

• Demonstrated practical and theoretical training skill

• Sound interpersonal relationship skills

• Computer Literate (MS Office & SIS ET)

• Trouble shooting, problem solving and failure analysis skills

• Applicable product knowledge

• Familiar with the use of Service Technician Workbench