Number of Applicants
:000+
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Key Output
• Ensure improved product health for all products in area of responsibility
• Provide support for new product introduction
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering and management
• Provide expert technical support for Warranty resolution and 1-hour training sessions
• Ensure effective self-management and performance ownership
• Ensure resolution of product issues according to Service Letter guidelines
Qualification, Experience Qualified and Competencies
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
• Demonstrated practical and theoretical training skill
• Sound interpersonal relationship skills
• Computer Literate (MS Office & SIS ET)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
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