Job Description

Hello Future  Dialler Campaign Specialist

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As a Dialler Campaign Specialist, you will be responsible to provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations

Are You Someone Who Can

• Generate the necessary ad hoc and compliance reports.

• To plan, develop and implement effective dialer campaign strategies across a range of departments through the management of the dialer

• Administer and capture exception codes for schedules.

• Escalate system problems when and if necessary, as per the procedure.

• Create and administer dialling strategies and campaigns

• Monitor blended service levels

• Track real time performance

• Identify deviations from schedules, highlighted to relevant role players to ensure compliance and inform Team leaders of deviations from Schedule.

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

• Validate deviations before updating the relevant systems.

• Deploy daily interactive SMS campaigns

• Set up weekly meetings with stakeholders to discuss campaign performance

• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality

• Adhere to quality standards, turnaround times and Company policies and procedures

• Complete relevant administration, reporting and updating of information accurately and on time

• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements

You Will Be an Ideal Candidate If You Have

Education:

• Minimum: Grade 12

• Preferred: Associate’s certification in Statistics, Information Technology or a related field.

Experience:

• 3–5 years in a real-time or workforce management role within a contact center.

• Familiarity with call center metrics and KPIs.

Technical Skills:

• Proficiency in internal systems and Microsoft Excel.

You will have access to:

• Opportunities to network and collaborate

• A challenging working environment

• Opportunities to innovate

We can be a match if you are / have

• Adaptable and curious

• Thrive in a collaborative environment

• Conceptual and Big Picture Thinking

• Ethical Judgement

• Strategic Thinking

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.