Digital Adoption & Communications Specialist

We are seeking a dynamic, client focused Analyst to join our team. This role is pivotal in bridging the gap between AI, data and business needs, ensuring that our technology solutions are effectively used and communicated across the company. Be part of a forward-thinking team that values innovation and efficiency with the opportunity to make a significant impact on the adoption and utilization AI solutions in a global company.

What You'll Do:

Requirements Gathering – 25%

• Collaborate with stakeholders to gather and document requirements for AI and data solutions.
• Work with the product owners and delivery managers to develop/refine use cases and success criteria.
• Ensure that requirements are aligned with business objectives and DAIS capabilities.
• Assist in project definition as required.

Training and Adoption Support – 45%

• Develop and implement comprehensive materials to promote the adoption of AI.
• Create user guides, training manuals, and other resources to facilitate effective use of technology.
• Conduct workshops and training sessions to drive tool adoption both directly and through key stakeholders.
• Ability to develop and deliver compelling content to a complex audience.

Communications - 25%

• Manage internal communications from the DAIS department.
• Develop and distribute newsletters, updates, and announcements to keep the team informed.
• Foster a collaborative environment through effective communication strategies.
• Collaborate with and support the DAIS SLT.

Who You Are:

• Practical experience in a project environment including adherence to governance structures and processes
• Experience working with Microsoft technologies including Azure AI Foundry, Copilot Studio, M365 Copilot, Dynamics 365 and Power Platform
• Good understanding of IT systems, methodologies, and key processes
• Experience working with stakeholders to ensure successful technology uptake within the business
• Previous experience working within Professional Services is preferred
• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Proven experience in requirements gathering, documentation and analysis
• Exceptional written, creative and verbal communication skills.
• Ability to create engaging and informative materials.
• Experience in internal communications and stakeholder management.
• Analytical thinking and problem-solving.
• Proficiency in IT tools and software.
• Excellent organizational and multitasking abilities.
• Strong interpersonal skills and the ability to work collaboratively.