Digital operations specialist

The Digital Operations Specialist is responsible for ensuring the smooth operation of SP -Wind’s internal digital platforms—primarily Zoho One, Connecteam, and the company website. This role combines hands -on technical work with internal support and user training. The ideal candidate will take ownership of platform workflows, help automate internal processes, support user adoption, and ensure that digital tools are being used efficiently across all departments.

This is an ideal role for a motivated and tech -savvy individual looking to grow into a strategic digital systems role.

Key Responsibilities

Platform Management

• Serve as the main point of contact for all internal digital tools (Zoho One, Connecteam, company website CMS)
  

• Ensure all systems are up -to -date, correctly configured, and supporting departmental needs
  

• Monitor performance and troubleshoot issues within the platforms
  

Workflow Automation

• Map out internal processes and automate them using Zoho apps (Zoho Flow, Creator, CRM, Forms, etc.)
  

• Identify inefficiencies and propose digital solutions
  

• Collaborate with team members to understand workflow needs and design automated processes
  

Training & Support

• Train employees on how to use Zoho apps and Connecteam tools effectively
  

• Create user guides, walkthroughs, and standard operating procedures (SOPs)
  

• Provide onboarding sessions for new hires on digital systems
  

Website Oversight

• Support the team in making content or layout changes via the website CMS
  

• Coordinate with external providers if technical website issues arise
  

• Ensure the site remains up -to -date and functional for both internal and external users
  

Cross -Department Collaboration

• Work closely with Admin, Training, Statutory Inspections, and Finance teams to align system use
  

• Support the digital needs of business development and HSE teams
  

• Communicate regularly with the Director to provide updates and propose improvements
  

Requirements

Knowledge & Skills

• Basic to intermediate experience with Zoho One applications (CRM, Forms, Books, Bigin, Flow, Creator, etc.)
  

• Comfortable using or learning Connecteam and web CMS platforms (e.g., WordPress or similar)
  

• Understanding of workflow automation, logic building, and data tracking
  

• Strong communication skills (for training and user support)
  

• High attention to detail and proactive problem -solving ability
  

Education & Experience

• Matric Certificate (Essential); Further studies in IT, Business Systems, or Digital Operations (Advantageous)
  

• 1–2 years experience in digital systems support, administration, or business operations (preferred)
  

• Willingness to grow into more advanced integration and automation responsibilities