Digital Workplace Specialist

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to provide technical assistance and support for our organization's information technology (IT) and operational technology (OT) systems. The ideal candidate will have a strong understanding of computer hardware, software, networking, and operational technology systems.

Key Roles and Responsibilities:

• Hardware support and maintenance on IT infrastructure
• Software and application support
• Assist with network administration, cybersecurity, and data backup and recovery
• Printer, handheld and access control troubleshooting
• Mobile device support
• Boardroom and meeting room support
• IT Stock and Asset management
• Incident and request management according to ITIL best practices
• Provide onsite technical support for IT and OT systems, including troubleshooting, maintenance, and repairs
• Install, configure, and upgrade hardware and software as needed
• Troubleshoot and resolve technical issues with manufacturing systems, including PLCs, HMIs, Thin-manager and SCADA systems
• Collaborate with internal teams to ensure smooth operation of IT and OT systems
• Perform routine maintenance and inspections to prevent technical issues
• Document technical issues and resolutions for future reference

Key Attributes and Competencies:

• Knowledge of manufacturing systems, processes, and equipment
• Experience with OT protocols and devices (e.g., HMIs, sensors)
• Familiarity with industrial network architectures (e.g., Ethernet, Wi-Fi)
• Strong administrative and housekeeping skills in Active Directory and Azure EntraID
• Knowledge in SCCM and SCOM
• Some Experience in SQL maintenance / troubleshooting
• Hand-on End User device management, troubleshooting and repairs
• Knowledge in Access Control, Printers, Collaboration, Handheld devices and Mobile Devices
• Proficiency in operating systems (Windows, Linux, etc.)
• Knowledge of network protocols, devices, and architectures
• Experience with industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, and programmable logic controllers (PLCs)
• Familiarity with cybersecurity principles and practices
• Understanding of data backup and recovery procedures
• Experience with IT service management frameworks (ITIL) and Service Now

Minimum Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• Relevant certifications or training in IT and OT technologies may be considered equivalent to formal education
• 2-5 years of experience in IT and/or OT support roles
• Experience working in an industrial or manufacturing environment

Additional Information:

• Band VIII

SAB/ABinBev is an equal opportunity employer and all appointments will be made in line with SAB/ABinBev employment equity plan
and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant
information as criteria for short-listing.