Director Student Support Systems

DIRECTOR: STUDENT SYSTEMS SUPPORT

Payclass 13 (5)

OFFICE OF THE REGISTRAR

The Director: Student Systems Support is required to provide strategic leadership, governance and oversight of the University’s student administrative systems, ensuring the effective selection, use and optimisation of systems to support the University’s academic mission. This includes establishing appropriate structures for the identification, evaluation, prioritisation and delivery of system enhancements; enabling efficient and high-quality service delivery; ensuring alignment with institutional priorities, stakeholder needs, and long-term sustainability; and providing institutional leadership in shaping student systems strategy, policy and practice.

Requirements for the position:

• NQF level 8 qualification in either one of the disciplines or relevant discipline (Information Systems Management, Education / Higher Education Studies, Business Administration or Public Administration, Project or Programme Management)


• 10 years’ experience in university student/academic administration or a related environment, including:
  
  
  
  • at least 5 years in a senior management role with responsibility for strategic leadership and governance
  
  
  • demonstrated experience in student systems, administrative systems or enterprise systems environments
  
  
  • experience in leading cross-functional initiatives and working with diverse stakeholder groups at an institutional level
  
  
  • experience in programme or project governance and oversight
  
  
  • proven track record in leading, managing and developing high-performing teams
  
  
  
  


• Knowledge of higher education systems, policies and academic administration


• Knowledge of student administrative and enterprise systems environments


• Knowledge of governance, risk, audit and institutional processes

Advantageous:

• A postgraduate qualification.


• Experience with the implementation of administrative systems to support operational processes for student-centered service provision and communication.


• Experience within a higher education environment.

Responsibilities:

• Providing strategic planning and leadership in relation to student administrative and user support software and processes


• Leading the development and implementation of policies, frameworks and standards for the governance of student systems and administration processes and the continuous optimisation of systems capability, usage, business processes and enablement


• Identifying and managing system and functional enhancements and ensuring support and service delivery in alignment with agreed institutional priorities and timelines


• Leading committees and working groups of stakeholders to ensure effective governance and decision-making


• Monitoring delivery performance and driving the resolution of issues and risks through the appropriate structures


• Resolving complex stakeholder issues and managing competing priorities


• Identifying, assessing and managing strategic and operational risks within the student system and support functions


• Recruiting, developing and managing a high-performing team to support the delivery of student systems strategy and services


• Developing and managing budgets


• Building and maintaining strong engagements and positive professional and interpersonal relations with colleagues at different levels and across multiple functional areas within the University.

For detailed information on this post, please view the job description on the following link: (view)

The annual cost of employment, including benefits (where applicable), is between R1 375 821 and R1 618 612

To apply, please visit the UCT Jobs Site (www.jobs.uct.ac.za ) to create a candidate profile and to submit your application.

Please complete/attach the following to your profile before submitting your application (this is an absolute requirement):

• Cover letter that speaks to the requirements of the position, and


• Curriculum Vitae (CV).


• Three referee names which must include their title and name, position details, relationship to you, their e-mail address and telephone number.


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An application which does not comply with the above requirements will be regarded as incomplete.

Shortlisted candidates may be required to undergo competency assessments. References may be requested by UCT at any stage of the selection process.

Any enquiries around the application process to be addressed to Ms Abigail Dixon at [email protected]  or 021 650 1673

Website: www.uct.ac.za                   Closing date: 15 November 2026

Reference: ID1592

When you apply for a position at UCT, we collect your personal information to assess your application, communicate with you,and coordinate interview logistics. Information such as race, gender, nationality, and disability status is used to support our Employment Equity obligations. We also verify your references, qualifications, conduct criminal and, for certain roles, credit checks. For more information about how the University of Cape Town uses personal information and your rights, please email [email protected]

UCT is a designated employer and is committed to the pursuit of excellence, diversity and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups. Our Employment Equity Policy is available at www.hr.uct.ac.za/hr/policies/employ_equity

The University reserves the right to extend the closing date for applications if deemed necessary and reserves the right to make no appointment.