Durban Relocation: German Customer Support Agent Vacancies

Join Our International Team in Beautiful Durban!

Are you a fluent German speaker looking for an exciting international career opportunity in one of South Africa’s most vibrant coastal cities? We are currently seeking professional and enthusiastic Customer Support Agents to join our global retail project on-site in the premier business hub of Umhlanga, Durban. This is more than just a job; it is a chance to build a long-term career while living just minutes away from world-class beaches and a tropical lifestyle.

In this role, you will be the primary point of contact for our German-speaking customers, handling inquiries via phone, email, and live chat. You will assist with order management, logistics, product questions, and resolving complaints with empathy and professionalism. We pride ourselves on a multicultural, fast-paced environment where every team member is valued and supported.

Candidate Requirements

• Language Skills: Native or near-native fluency in German (B2, C1, or C2 level) and good English communication skills for internal team collaboration.
• Education: A completed Matric (Grade 12) or equivalent qualification is essential for this role.
• Legal & Compliance: Must have valid permission to work in South Africa and a clear criminal and credit (ITC) record.
• Experience: Prior experience in Customer Support or a call centre environment is highly preferred, specifically within the retail sector.
• Availability: Comfortable working in a 24/7 environment with rotational shifts, including weekends and public holidays.

What We Offer

• Competitive Package: A basic salary of R20,000 – R25,000 per month plus standard benefits.
• Relocation Support: We make your transition easy by providing one flight to Durban and 20 nights of company-paid accommodation upon arrival.
• Growth: Professional training, onboarding, and clear career development opportunities within an international retail environment.

Ready for your next adventure in Durban? Apply now!