Duty Manager

Duty Manager | Luxury Safari Lodge | Northern KwaZulu-Natal

Kendrick Recruitment is seeking a professional and guest-focused Duty Manager to join a luxury lodge in Northern KwaZulu-Natal. This role requires strong administrative skills, lodge experience, and proficiency in Opera, with the ability to oversee daily operations and deliver exceptional guest service in a remote safari environment.

Package & Benefits

• Salary: R20,000 – R25,000 per month (depending on experience)
  


• Location: Northern KwaZulu-Natal
  


• Live-in position
  


• Meals included
  


• Uniform provided
  

Key Responsibilities

• Act as the senior operational representative during assigned shifts
  


• Ensure seamless guest experiences from arrival to departure
  


• Handle guest feedback, complaints, and special requests with professionalism
  


• Oversee lodge operations across Front Office, Housekeeping, Food & Beverage, Guiding, and Maintenance
  


• Conduct daily briefings and shift handovers
  


• Supervise staff on duty, ensuring correct appearance, conduct, and service etiquette
  


• Support training, mentoring, and development of junior team members
  


• Uphold health, safety, and environmental standards, including wildlife safety protocols
  


• Act as first responder during emergencies and ensure accurate incident reporting
  


• Complete daily operational reports, guest records, and handover notes
  


• Assist with stock control, cost awareness, and cash handling where applicable
  


• Liaise with Reservations and Head Office regarding guest movements and requirements
  

Minimum Requirements

• Strong administrative skills with Opera system experience (essential)
  


• Previous lodge experience in a luxury safari environment
  


• Excellent communication and interpersonal skills
  


• Calm, professional, and solutions-driven under pressure
  


• Strong leadership and organisational abilities
  


• Valid driver's licence
  


• Cultural sensitivity and emotional intelligence
  

This is an exciting opportunity for a motivated Duty Manager to join a luxury lodge in Northern KwaZulu-Natal, ensuring world-class guest experiences and operational excellence.