E-Commerce Assistant

The E-commerce Assistant will support the day-to-day operations of the e-commerce department. This role plays a crucial part in ensuring smooth order fulfillment, accurate product listings, and the timely delivery of customer orders. The ideal candidate will be detail-oriented, tech-savvy, and have a strong interest in online retail operations.

Key Responsibilities:

• Order Fulfillment & Logistics:

• Assist with picking, packing, and booking orders for dispatch.
• Coordinate with couriers and update tracking information.
• Ensure timely and accurate order processing.

• Product Content & Listings:

• Assist in uploading new products to our websites and other platforms, ensuring all product details are accurate.
• Edit and optimize product photos using Canva and Photoshop.
• Organically write and proofread product descriptions, ensuring consistency in tone and branding.

(Please note that we have ran into many issues with staff using AI tools like ChatGPT to do their copywriting which has resulted in time being wasted due to having to correct, incorrect information and copywriting tone, due to the lack of proofreading. If you are someone who relies heavily on AI to do your work, you are more than welcome to skip this job listing as we prize organic copywriting above what AI can provide.)

• Stock & Inventory Support:

• Help with regular stock takes and inventory checks.
• Update inventory records in spreadsheets and e-commerce platforms.
• Flag any discrepancies or stock issues to the e-commerce team.

• Administrative & General Support:

• Maintain organized digital folders for product images and documentation.
• Assist in updating promotional materials and website banners as needed.
• Provide ad-hoc support to the e-commerce and warehouse teams.

Key Skills & Requirements:

• Proficient in Microsoft Excel (basic formulas, sorting/filtering, data entry).
• Familiar with Canva for quick design tasks and image edits.
• Working knowledge of Adobe Photoshop for photo editing and resizing.
• Strong attention to detail and accuracy.
• Basic understanding of e-commerce platforms (e.g., Shopify, WooCommerce, or similar) is a plus.
• Ability to work both independently and collaboratively.
• Good time management and organizational skills.
• Previous experience in an e-commerce or warehouse environment is advantageous but not essential.

- Own Transport (As we work between two locations) (Montague Gardens and Century City)

Job Types: Full-time, Permanent