Ecommerce Transport Ops Manager

Job category: Transport, Logistics and Freight

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

Introduction

We currently have an opportunity for an Ecommerce Transport Ops Manager in the KZN region to manage the supply and performance of the transport to home delivery customers.

• SLA performance management: It will be the responsibility of the Ecom transport manager to ensure that Subbies perform and supply services in line with the business requirement of 98%
• Risk adherence management: It will be the responsibility of the Ecom transport manager to ensure that Subbies supply all risk-based documentation as per City Logistics requirements
• Risk adherence management: It will be the responsibility of the Ecom transport manager to ensure that Subbies apply to and adhere to all risk adherent processes in line with City Logistics requirements
• Operational Efficiency – It will be the responsibility of the Ecom transport manager to ensure that the following metrics are measured and managed (with relevant reporting supplied and managed accordingly
• Redeliveries
• Loading time
• Transport billing check and LMS input management: It will be the responsibility of the Ecom transport manager to ensure rates are correctly captured into LMS and all reporting is provided pertaining to the buy and sell rates
• Postal code management It will be the responsibility of the Ecom transport manager to ensure that the postal codes are managed in LMS to ensure that only suitable areas are delivered to
• Shunting coordination – It will be the responsibility of the Ecom transport manager that orders are collected on time from the collection points
• In house management It will be the responsibility of the Ecom transport manager to ensure the onsite processes are adhered to by both customers and staff to ensure that deliveries are collected and executed accordingly
• Onroute adherence Responsible for adoption, conformance and completeness of all deliveries using the OnRoute system

Measureables:

• Subbie performance 98% on time within deemed SLA
• On time and correct reporting 98% of weekly reports to be sent out
• On time collection from customers 98% of orders
• Respect and Care: Always show respect, care for and treat everyone fairly, put people first
• Integrity and Loyalty: Display loyalty, display integrity, do the right thing always!
• Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.
• Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.
• Logistics / Supply Chain Qualification would be advantageous
• Excellent elocution in English and presentation capabilities
• MS Office (Excel, Word, PowerPoint, Outlook)
• Operating computer systems
• Minimum 5 years’ experience in management role / similar position
• Available to be called out at any hour of the day or night to assist with situations
• Able to build and maintain effective relationships with internal and external stakeholders