Emergency Medical Services (EMS) Controller - EST Working Hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO call center company, partnering with a private medical transportation company that specializes in behavioral health transport in the United States.

We are seeking a fast-paced, detail-driven Emergency Medical Services (EMS) Controller to join our high-performance team. This is not a traditional dispatcher role—you won’t be taking calls. Instead, you’ll be laser-focused on bidding for ambulance runs in real time, coordinating with crews to ensure each job is completed efficiently. Think of it as EMS meets air traffic control—every second counts.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Friday
• Work Environment: This is a remote working role for South African Citizens only.
• Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

• Prior experience in EMS dispatch, operations coordination or logistics is perferred
• Exceptional speed, attention to detail, and ability to perform under pressure
• Strong computer navigation skills, including MS Office and Outlook
• Organized and thick-skinned—able to keep calm and focused in a fast-moving, high-pressure environment
• Communication is less important than precision, reaction time, and follow-through

Key Responsibilities:

• Monitor and bid on live ambulance runs—within 5 seconds—to maximize awarded dispatches
• Calculate Estimated Time of Arrival (ETA) and crew availability in real time
• Coordinate closely with EMS crews to ensure successful execution of each awarded run
• Maintain meticulous records of bids and awarded calls

If you are not contacted within 14 working days, please consider your application unsuccessful.