Emergency Medical Services (EMS) Dispatcher - EST hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

Working Hours: ***This position requires flexibility to work rotational 12-hour shifts, typically scheduled on Sundays, Mondays, and Tuesdays, as well as every second Saturday. Please note that these working days and shift hours may vary from week to week based on operational requirements.***

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Public Holidays: Required to work on all South African public holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment Act (BCEA).
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Duties may include:

• Answering incoming calls, administrative, non-emergency, and emergency
• Professional etiquette
• Promptly ascertain proper levels of response.
• Triage calls and enter data into computer system.
• Data Entry with critical attention to details.
• Constantly monitoring the dispatch system.
• Ensure units are en-route.
• Post moves in a timely fashion.
• Ensure other unites are within acceptable distance.
• Communicate appropriate routing instructions.
• Investigate and report all time exceptions.
• Complete and submit daily reports.

• Experience in the Healthcare Industry experience will be beneficial
• Previous experience in dispatch or coordination will be an added benefit
• Customer service skills
• Ability to prioritize multiple tasks; ability to work independently and as a team member.
• Competent radio communication skills.
• Excellent English communication skills (written and verbal).

If you are not contacted within 14 working days, please consider your application unsuccessful.