End User Support Technician - Intermediate

• Provide technical support for end -user devices, including desktops, laptops, tablets, and smartphones.
  
• Troubleshoot, diagnose, and resolve hardware and software issues.
  
• Support the end -user environment and assist in the restoration of services and functionality.
  
• Provide field support services across various locations as required.
  
• Record, track, manage, and escalate incidents, issues, and risks as appropriate.
  
• Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
  
• Ensure adherence to service standards and operational procedures.
  

• Experience supporting end -user computing environments.
  
• Strong troubleshooting and problem -solving skills.
  
• Effective verbal and written communication skills.
  
• Ability to build and maintain positive working relationships with technical teams and business users.
  
• Ability to manage, document, and escalate incidents, issues, and risks.
  
• Customer -focused approach with strong service orientation.
  

Requirements

• National Diploma, Degree, or relevant technical certification (e.g., MCSE)
  
• ITIL Certification
  

• Minimum of 2 years' relevant IT support experience
  

• Valid driver's licence
  
• Physically fit and able to perform the duties of the role.
  
• Willingness to work 8 -hour shifts.
  
• Willingness and ability to travel within the metro area to Data Centre locations.
  
• Minimum of 2 years' relevant IT experience.
  

• May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
  
• Ability to work effectively in a team environment and independently when required.
  
• Strong stakeholder engagement and relationship management skills.
  

• Day Shift 06:00 – 14:00
  
• Evening Shift 14:00 – 22:00
  
• Night Shift 22:00 – 06:00
  
• Lunch breaks are included within each shift.
  
• Management reserves the right to amend shift schedules based on operational requirements.
  

• Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
  
• Additional Information
  
• Public holidays and weekends form part of the normal shift roster.
  
• Travel within the metro area may be required to support operational needs.