Engineer Customer Service Power Electronics, South Africa (m/f/d)

Company : Canadian Solar Emea Gmbh

Job Type : Full Time

Cape Town

Number of Applicants

000+

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Job Description - Engineer Customer Service Power Electronics, South Africa (m/f/d)

Joining our team as a Customer Service Engineer, you will be responsible to provide after-sales technical support to customers.

The Customer Service Engineer will also be expected to handle all 2^nd level support inquiries including support during commissioning and problem solving via mail, phone and providing onsite support. This role will be a across multiple sites with daily interactions with multiple clients.

Main Tasks

Provide technical support to customers in South Africa
Responsible for 2^nd level product installation and commissioning technical support
Provide support to customers and local service partners through phone, e-mail and on-site visits including, but not limited to:
- Analyzing
- Troubleshooting
- Servicing and repairing equipment and systems
- Hands-on training
Use CRM system to receive, follow up and handle customer service and repair cases
First point of contact for our local service providers
Training the local service partner and support the local service partner
Any tasks that arise in the context of technical customer service
Advises management regarding customer satisfaction, product performance, and suggestions for product improvements
Travel to project sites mainly in South Africa

Ability to communicate information and ideas clearly, concisely, and professionally
Results oriented, organized, highly motivated, and creative
Ability to prioritize and multi-task
Flexible and team-orientated
Strong interpersonal relationship skills

Fluent English, any other language is a plus

Cape Town - hybrid working system

Previous Battery storage/Solar inverter (DC/AC) experience
Deep electrical engineering experience is a plus
Valid driver license, required

The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
Prospects: Individual professional development programs, training, and workshops
Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

Canadian Solar EMEA GmbH
Human Resources
Radlkofer Straße 2, 81373, München, Germany

Email: [email protected]

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Engineer Customer Service Power Electronics, South Africa (m/f/d)

Job Description - Engineer Customer Service Power Electronics, South Africa (m/f/d)

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