Engineer, Reliability

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

We are seeking a detail-oriented and analytical Reliability Engineer to join our team in Johannesburg, South Africa. In this role, you will be responsible to create a bridge between development and operations by applying a software engineering mindset to system administration. To focus on operations/on-call duties and developing systems and software that help increase site reliability and performance. To build self-service tools for users that rely on such services; to collaborate with product developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability. 

• Automate CI/CD pipeline for both legacy architecture and containerised platforms using infrastructure as code and software development skills so as to increase the speed and quality of software delivery. 
• Define and implement mechanisms to monitor service-level indicators for the underlying service by setting units of measurement that define the service level that customers can expect of the system, defining the desired outputs of the system in terms of availability, and communicating the expected reliability of the service to customers in order to facilitate the speed at which business can release new features and services. 
• Design and implement monitoring solutions in order to identify performance errors and maintain service availability.
• Develop software to automate manual processes to expedite problem detection and mitigation.
• Drive the improvement of service performance metrics such latency, page load speed and ETL by proactively identifying performance issues across the system so that customers are enabled to make full use of the system.
• Provide insights into the design and implementation of services with a focus on security, resiliency, scale, and performance by having a rich understanding of the end-to-end configuration, technical dependencies, and overall behavioural characteristics of the production service/s.
• Collaborate with cross-functional teams to implement reliability improvements and best practices

• Bachelor’s or Master’s Degrees in Computer Engineering, Software engineering
• Site reliability engineer certification

Experience: 

• 5-7 years of experience in reliability engineering or related field
• Ability to use structured and OOP programming in at least one high-level language like JavaScript, Ruby, Python, Java, or C++
• Coding experience exceeding simple scripts
• A proactive approach to troubleshooting bottlenecks, problems, and areas of improvement
• Knowledge of Cloud Computing
• Data analytics skills
• Computer science skills
• Linux and Unix, Docker and Kubernetes
• Incident Management
• DevOps
• Strong knowledge of reliability-centered maintenance principles and practices
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects efficiently

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interpreting Data
• Managing Tasks
• Producing Output
• Taking Action
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Business Continuity and Disaster Recovery Planning
• Information Technology Architecture
• Infrastructure and Platforms Support
• IT Design Driven Development
• Service Management Processes
• Use of Build and Test Automation
• Use of Version Control