EP Mapper - Sales & Clinical Support Specialist

Provide specialised sales and clinical support for electrophysiology (EP) mapping solutions across assigned territories. Commercial Support Serve as the primary technical and clinical resource for EP mapping products within the assigned territory, providing guidance on clinical application, workflow optimisation, and troubleshooting. Deliver impactful product demonstrations, presentations, and workshops to physicians, EP lab staff, and hospital stakeholders, ensuring a strong understanding of product capabilities and clinical value. Identify customer needs, position EP mapping solutions effectively, and support strategic sales initiatives in partnership with the sales team. Build and maintain strong professional relationships with EP physicians, nurses, technicians, and hospital stakeholders through continuous engagement, education, and in-field support. Respond to customer queries, technical needs, and product-related issues by identifying solutions or collaborating with internal teams such as engineering, marketing, and technical support. Support sales planning activities, including account strategy execution, pipeline support, and opportunity development. Manage inventory for the assigned territory, ensuring appropriate stock levels of EP mapping systems, disposables, and accessories to support scheduled cases, demonstrations, and customer requirements. Coordinate ordering, delivery, and replenishment of products in line with case schedules, customer demand, and internal processes. Support product returns, exchanges, and loaner equipment processes in accordance with company policies. Ensure adherence to internal controls, quality standards, and regulatory requirements related to inventory handling and documentation. Provide in-lab support during EP mapping procedures, ensuring correct system setup, real-time assistance, and optimised workflows for clinicians. Support clinical troubleshooting, mapping strategy optimisation, and integration with complementary EP technologies. Provide on-call clinical coverage when required to support customer needs and procedural schedules. Works under general direction while independently managing field activities, customer engagement, clinical support, and territory-related responsibilities. A developing professional with foundational knowledge of electrophysiology workflows, EP mapping systems, and clinical applications. Demonstrates understanding of hospital environments, EP lab practices, and medical device workflows.